Privacy Policy

Mansfield Autism Statewide Services respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

Collecting personal information

Mansfield Autism collects information to:

  • Enable the efficient, effective and safe delivery of services
  • Handle complaints and compliments
  • Communicate with stakeholders and volunteers

The type of information collected through this site includes contact and background information, health and disability information, NDIS or DHHS details and communication preferences through the contact and referral forms. The feedback form collects details of compliments, feedback or complaints. The website also collects browser type, operating system and location data, and may from time to time use cookies to analyses website traffic and help us provide a better website visitor experience.

Storing information

Data collected through use of the MASS website is stored on servers in a secure data centre in Melbourne, Australia.

When using software and contracted service providers to manage information, MASS will ensure they have a sound privacy, confidentiality and data security policy and procedures in place, along with an understanding of MASS’s Policy and Procedures.

Using information

MASS will use information consistent with Victorian and Commonwealth privacy law. We use information provided to us with consent to enable efficient, effective and safe delivery of services, to handle complaints and compliments, and to communicate with stakeholders and volunteers. We also use information when required by law or when necessary to lessen or prevent a serious threat to a person’s life, health, safety or welfare or the public’s health, safety or welfare.

Sharing information

Mansfield Autism does not share personal information outside of the organisation unless it is required for the delivery of our services and consent has been given, or when required or authorised by law. We also share information when necessary to lessen or prevent a serious threat to a person’s life, health, safety or welfare or the public’s health, safety or welfare.

Accessing information

MASS clients and their families or guardian have a right to access the information that MASS holds about them, unless an exception applies.

Changes to this policy

MASS reserves the right to make changes to this Privacy Policy. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website. Please check back from time to time to review our Privacy Policy.

Contact us

We can be contacted through our Contact Page, or by emailing or by calling Mansfield Autism on (03) 5775 2876 during business hours.