Feedback

We welcome and respect all types of feedback. Your feedback is important and helps us to improve our service and can be anonymous if you prefer.

Compliments

You can let us know when our service is meeting or going beyond your expectations. Let us know if you have appreciated the service. It helps to know when we are getting it right.

You can tell us your ideas on how we might improve our service or how we might do things better.

General Feedback

Complaints

It’s important for us to know if you’re not happy about an experience with Mansfield Autism. We encourage you to let us know of your concerns or issues. We are committed to working with you to bring about resolution of complaints in a timely and effective way.

Please use the form below to provide your feedback.

Alternatively you can download one of the forms at the bottom of this page,
or call us on 03 5775 2876 during business hours.
All complaints will be acknowledged within 3 business days and we will keep you informed of any action taken.

Feedback form

What type of feedback would you like to give?(Required)

Compliment

General feedback

Complaint

Which service is your feedback for?(Required)

What is your relationship to Mansfield Autism?(Required)

What would you like to tell us?(Required)

What would you like to see happen?(Required)

Would you like us to contact you?(Required)

Yes

No

Name

Email

Phone

This field is for validation purposes and should be left unchanged.

Your rights

If you are not satisfied with any of our services we offer, you have the right to complain.
You have the right to privacy, confidentiality and dignity.
You have the right to safety and to be safe when receiving services.
You have the right to not be adversely affected by making a complaint.
You have the right to an advocate and support.

Our responsibilities

Ensure that your complaint is responded to and acted upon in a timely manner.
To respect your privacy and confidentiality throughout the process.
To keep you informed of the progress and any actions taken.
Listen and respond appropriately.

Who can give feedback?

Anyone can give us feedback on our services. This includes NDIS and non NDIS participants, other people with a disability, friends, families, carers, advocates, workers, agencies etc.

What can you make a complaint about?

Unprofessional behaviour, poor advice, unsatisfactory service, misuse of information.

Need assistance?

Call us via the National Relay Service: 133 677
Call us via Translating and Interpreting Service (TIS): 13 14 50
Advocacy Services: VALID www.valid.org.au or RIAC www.riac.org.au
MASS can also arrange for an interpreter to help you with your feedback.

Not satisfied with our response or would like to talk to an external agency?

If you are unhappy with the outcome of your complaint or you are more comfortable contacting an external agency, you can contact:

Quality and Safeguarding Commission
by phoning: 1800 035 544 (free call from landlines) or TTY 133 677.

Interpreters can be arranged.

Completing a complaint contact form at www.ndiscommission.gov.au

Equal Opportunity and Human Rights Commission on 1300 891 848

Disability Services Commissioner
For complaints about disability service providers in Victoria that are funded by DFFH www.odsc.vic.gov.au

Office of the Victorian Information Commissioner
For complaints regarding privacy breaches or access to information www.cpdp.vic.gov.au

Statistical information regarding complaints is used to improve the organisation’s services, and to help us better understand community needs and respond more positively to complaints or suggestions.
The use of this information for these purposes is carefully controlled to ensure that it is done in accordance with the Information Privacy Act and the Health Records Act.

Downloadable Brochures and Forms

Feedback brochure

Easy English brochure

Feedback form

Feedback forms available for download through these links can either be filled in and emailed to us or printed, completed and scanned to email to us at:
feedback@autismmansfield.org.au
or printed forms can be mailed to us in the post to:
Mansfield Autism Statewide Services
PO Box 715 Mansfield
VIC 3724

Thank you for taking the time!